Customer Service Representative

We are a progressive, full service label printing and design company offering superior service and premium quality products to our valued customers.  We care deeply about our people, our work and our clients.  We promise outstanding service and quality while using the latest technology to help our clients grow their businesses.

As we ourselves continue growing, we need an outstanding Customer Service Representative to join our vibrant and energetic team.  You should have customer service or sales experience preferably in a labels and packaging environment.  As an ambassador of the company, you must enjoy helping customers and have a keen eye for details. Excellent communication skills, attention to detail, a strong work ethic and a desire to learn are all key traits we look for in our unique and upbeat work environment.

Key Responsibilities include (but not limited to):

  • Provide the highest level of customer service to meet and exceed customer needs.
  • Act as a liaison with production department and provide information to customers regarding their orders as required in a positive and professional manner.
  • Convert customer purchase orders to job tickets using industry specific software, entering all required job specifications required for production.

Qualifications:

  • At least 6 months of industry experience involving the printing and manufacturing of pressure sensitive labels, packaging and/or other related services.
  • Highly organized individual with strong communication skills and attention to detail.
  • Able to work with people tactfully, diplomatically, and professionally at all times.
  • Strong work ethic and a positive team attitude.
  • Able to work well under pressure and respond quickly in a dynamic environment.
  • Able to build and maintain lasting customer relationships.
  • Able to work some overtime as required.

Compensation:

Competitive market-based pay commensurate with experience, including excellent benefits plan with medical, dental, vision care, life and disability insurance.

How to Apply:

If this unique opportunity is of interest, we encourage you to submit your resume and cover letter to our HR department (hr@summitprint.ca) immediately.  At this time, we will only contact candidates selected for an interview.  Thank you for your interest.